[Publib] RE: Online ILL forms

[Meghan Miller Brawley]

Same here, but no more bad requests than we have with paper forms. We
usually just hand the paper forms to patrons and they fill them out, then
check them later when there's time, so it doesn't make a difference whether
or not they're electronic or paper forms.

Meghan Brawley
Harker Heights, TX

On Tue, Sep 1, 2009 at 8:08 AM, Tatar, Becky <bltata at aurora.lib.il.us>wrote:

> SNIP: Do patrons submit many "illegal" requests ( i.e. requests for
> items you own but are currently all checked out, items that are not
> eligible for ILL, such as current year publication dates, etc.)? SNIP
>
> Yes they do.  Our ILL department sends them an e-mail or a gives them a
> phone call to let them know the request has been cancelled.  Generally,
> the patron calls reference, then we have to check the ILL program record
> to find out why the request has been cancelled.  Hope this helps.
>
> Becky Tatar
> Periodicals/Audiovisuals
> Aurora Public Library
> 1 E. Benton Street
> Aurora, IL   60505
> Phone: 630-264-4100
> FAX: 630-896-3209
> bltata at aurora.lib.il.us
> www.aurora.lib.il.us
>
>
>
>
>
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