[Publib] RE: Online ILL forms

[Tatar, Becky]

SNIP: Do patrons submit many "illegal" requests ( i.e. requests for
items you own but are currently all checked out, items that are not
eligible for ILL, such as current year publication dates, etc.)? SNIP

Yes they do.  Our ILL department sends them an e-mail or a gives them a
phone call to let them know the request has been cancelled.  Generally,
the patron calls reference, then we have to check the ILL program record
to find out why the request has been cancelled.  Hope this helps.

Becky Tatar
Periodicals/Audiovisuals
Aurora Public Library
1 E. Benton Street
Aurora, IL   60505
Phone: 630-264-4100
FAX: 630-896-3209
bltata at aurora.lib.il.us
www.aurora.lib.il.us