[Publib] 50 things...

[Mark Hudson]

I agree completely. But what about the patron standing at the  
reference desk, while the one librarian at the desk is engaged in a  
reference interview and doing searches, who wants to be placed on a  
waiting list for a computer, or wants to have their printouts sent to  
the printer and pay for them (rarely with exact change), or who just  
wants change for the vending machines? And what about the computer  
users frantically waving at us to come over and help them with their  
technical problems? I think the answer is obvious. The person  
receiving reference help is the first priority.

-- 
Mark Hudson
Head of Adult Services
Monroeville Public Library
4000 Gateway Campus Blvd.
Monroeville, PA 15146
412-372-0500x13

-----Original Message-----
From: "Kevin Okelly" <KOkelly at minlib.net>
Subject: Re: [Publib] 50 things...
To: "Gair Helfrich" <ghelfrich at aclsys.org>, "Vicki Marsh"
	<vmarsh at oldhampl.org>, publib at webjunction.org
Message-ID: <WorldClient-F200911042119.AA19566392 at minlib.net>
Content-Type: text/plain; charset=us-ascii

When I work the reference desk a person physically standing in front  
of me
always has priority. They took the time and made the effort to come into
the library, therefore they come first.

Kevin O'Kelly
Reference and Community Languages Librarian
Somerville Public Library
79 Highland Ave.
Somerville, MA 02143
(617)-623-5000

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