[Publib] 50 things...

[Fred Beisser]

Well stated.

Fred Beisser
Trustee
www.elbertcountylibrary.org


s shoar wrote:
>  
> A lot of work is done over the phone; in fact it is
> encouraged by many organizations.  Libraries would like poeple to come
> in so that they have a chance to become aware of and familiar with 
> different
> services the library offers.  While I agree the person standing there has
> priority, nothing should stop us from taking a minute and putting the 
> caller(s)
> on hold.  A ringing phone can be very distracting both to the 
> librarian and
> the patron
>
> Shahin Shoar
>  
>  
> On 11/4/09 9:19 PM, Kevin Okelly wrote:
>  
> > When I work the reference desk a person physically standing in front 
> of me
> > always has priority. They took the time and made the effort to come into
> > the library, therefore they come first.
> >
> > Kevin O'Kelly
> > Reference and Community Languages Librarian
> > Somerville Public Library
> > 79 Highland Ave.
> > Somerville, MA 02143
> > (617)-623-5000
> >
> >
> > -----Original Message-----
> > From: Gair Helfrich
> > To: Vicki Marsh , "publib at webjunction.org"
> >
> > Date: Wed, 4 Nov 2009 15:10:29 -0500
> > Subject: Re: [Publib] 50 things...
> >
> > > Vicki,
> > >
> > > This is probably my biggest pet peeve. Why does the phone get
> > > preference over the person standing in front of the you? Especially
> > > when you were helping that person before the phone rang. My practice
> > > was always to tell the person on the phone I was with someone else and
> > > give them the choice of holding on or having me call them back. And if
> > > there were 5 people waiting at the desk when the phone rang they all
> > > got served before the phone patron got called back. (And, I warned the
> > > phone patron it would be a while before I could call back.)
> > >
> > > Gair
> > > __________
> > > Gair Helfrich, MLS
> > > Supervising Librarian
> > > Information and Technical Services Manager
> > > Atlantic County Library
> > > 40 Farragut Avenue
> > > Mays Landing, NJ 08330
> > > 609-625-2776 ext. 6313 Fax: 609-625-8143
> > > ghelfrich at acmail.aclink.org
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: publib-bounces at webjunction.org
> > > [mailto:publib-bounces at webjunction.org] On Behalf Of Vicki Marsh
> > > Sent: Wednesday, November 04, 2009 2:40 PM
> > > To: publib at webjunction.org
> > > Subject: Re: [Publib] 50 things...
> > >
> > > Never interrupt a transaction with the patron at the desk to answer the
> > > phone and help the phone patron!
> > >
> > > Vicki S. Marsh
> > > Branch Manager
> > > South Oldham Library
> > > 6720 W. Highway 146
> > > P. O. Box 365
> > > Crestwood, KY 40014
> > > Office: (502)241-9017
> > > Fax: (502)241-1108
> > > Email: vmarsh at oldhampl.org
> > >
> > >
> > >
> > > Message: 5
> > > Date: Wed, 4 Nov 2009 08:42:38 -0600
> > > From: "Tom Cooper"
> > > Subject: [Publib] (no subject)
> > > To:
> > > Message-ID:
> > >
> > > Content-Type: text/plain; charset="us-ascii"
> > >
> > > I saw this on Yahoo! this morning, a list of 50 things restaurant
> > > workers should never do. It is a great primer in customer service, and
> > > many of the tips could easily apply to libraries - such as 'never
> > > acknowledge one customer more than another,' or 'do not let anyone
> > > enter
> > > the restaurant (library) without a warm greeting.' I thought it would
> > > be
> > > fun if we compiled our own list. If you're interested, let us know your
> > > top two or three favorite peeves and things to avoid. I'll keep a tally
> > > and put them all together.
> > >
> > >
> > >
> > > Here's the restaurant list from Yahoo!:
> > >
> > >
> > >
> > > http://finance.yahoo.com/family-home/article/108071/100-things-restaura
> > > n
> > > t-staffers-should-never-do?mod=career-work
> > >
> > >
> > >
> > > I'll get the ball rolling with a few of mine:
> > >
> > >
> > >
> > > 1. Never wait until the copier or printer runs out of paper to
> > > refill it. Check it at the beginning of your shift.
> > >
> > > 2. Never say the word policy when telling a patron about a
> > > library
> > > policy.
> > >
> > > 3. (Yes, stolen from above) Never let anyone enter the library
> > > without a warm greeting.
> > >
> > > Tom Cooper, Director
> > >
> > > Webster Groves Public Library
> > >
> > > 301 E. Lockwood Avenue
> > >
> > > Webster Groves, MO 63119-3102
> > >
> > >
> > >
> > > (314) 961-3784
> > > tcooper at wgpl.org
> > >
> > > Do not judge beliefs by their plausibility, but by the harm they may
> > > do.
> > >
> > > Nassim Nicholas Taleb
> > >
> > >
> > >
> > >
> > >
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> > >
> > >
> > >
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> >
> >
> >
> >
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