[Publib] 50 things...

[Henriksen, Phalbe]

The other side to that is that the person calling may be a non-user
making his or her first contact with the library. Whether or not he or
she will become a user depends on that phone call.

Phalbe Henriksen

-----Original Message-----
From: publib-bounces at webjunction.org
[mailto:publib-bounces at webjunction.org] On Behalf Of Kevin Okelly
Sent: Wednesday, November 04, 2009 9:20 PM

When I work the reference desk a person physically standing in front of
me
always has priority. They took the time and made the effort to come into
the library, therefore they come first.

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