[Publib] 50 things...

[Kevin Okelly]

When I work the reference desk a person physically standing in front of me
always has priority. They took the time and made the effort to come into
the library, therefore they come first.

Kevin O'Kelly
Reference and Community Languages Librarian
Somerville Public Library
79 Highland Ave.
Somerville, MA 02143
(617)-623-5000


-----Original Message-----
From: Gair Helfrich <ghelfrich at aclsys.org>
To: Vicki Marsh <vmarsh at oldhampl.org>, "publib at webjunction.org"
<publib at webjunction.org>
Date: Wed, 4 Nov 2009 15:10:29 -0500
Subject: Re: [Publib] 50 things...

> Vicki,
> 
> This is probably my biggest pet peeve. Why does the phone get
> preference over the person standing in front of the you? Especially
> when you were helping that person before the phone rang. My practice
> was always to tell the person on the phone I was with someone else and
> give them the choice of holding on or having me call them back.  And if
> there were 5 people waiting at the desk when the phone rang they all
> got served before the phone patron got called back. (And, I warned the
> phone patron it would be a while before I could call back.)
> 
> Gair
> __________
> Gair Helfrich, MLS
> Supervising Librarian
> Information and Technical Services Manager
> Atlantic County Library
> 40 Farragut Avenue
> Mays Landing, NJ 08330
> 609-625-2776 ext. 6313  Fax: 609-625-8143
> ghelfrich at acmail.aclink.org
> 
> 
> 
> -----Original Message-----
> From: publib-bounces at webjunction.org
> [mailto:publib-bounces at webjunction.org] On Behalf Of Vicki Marsh
> Sent: Wednesday, November 04, 2009 2:40 PM
> To: publib at webjunction.org
> Subject: Re: [Publib] 50 things...
> 
> Never interrupt a transaction with the patron at the desk to answer the
> phone and help the phone patron!
> 
> Vicki S. Marsh
> Branch Manager
> South Oldham Library
> 6720 W. Highway 146
> P. O. Box 365
> Crestwood, KY 40014
> Office: (502)241-9017
> Fax: (502)241-1108
> Email: vmarsh at oldhampl.org
> 
> 
> 
> Message: 5
> Date: Wed, 4 Nov 2009 08:42:38 -0600
> From: "Tom Cooper" <tcooper at wgpl.org>
> Subject: [Publib] (no subject)
> To: <publib at webjunction.org>
> Message-ID:
>         <D0D6FD74554D8949AE1D43477038B4C91860BE at WGPLDC01.wgplstl.local>
> Content-Type: text/plain; charset="us-ascii"
> 
> I saw this on Yahoo! this morning, a list of 50 things restaurant
> workers should never do. It is a great primer in customer service, and
> many of the tips could easily apply to libraries - such as 'never
> acknowledge one customer more than another,' or 'do not let anyone
> enter
> the restaurant (library) without a warm greeting.' I thought it would
> be
> fun if we compiled our own list. If you're interested, let us know your
> top two or three favorite peeves and things to avoid. I'll keep a tally
> and put them all together.
> 
> 
> 
> Here's the restaurant list from Yahoo!:
> 
> 
> 
> http://finance.yahoo.com/family-home/article/108071/100-things-restaura
> n
> t-staffers-should-never-do?mod=career-work
> 
> 
> 
> I'll get the ball rolling with a few of mine:
> 
> 
> 
> 1.       Never wait until the copier or printer runs out of paper to
> refill it. Check it at the beginning of your shift.
> 
> 2.       Never say the word policy when telling a patron about a
> library
> policy.
> 
> 3.       (Yes, stolen from above) Never let anyone enter the library
> without a warm greeting.
> 
> Tom Cooper, Director
> 
> Webster Groves Public Library
> 
> 301 E. Lockwood Avenue
> 
> Webster Groves, MO 63119-3102
> 
> 
> 
>  (314) 961-3784
> tcooper at wgpl.org
> 
> Do not judge beliefs by their plausibility, but by the harm they may
> do.
> 
>                                              Nassim Nicholas Taleb
> 
> 
> 
> 
> 
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