[Publib] (no subject)

[Tom Cooper]

I saw this on Yahoo! this morning, a list of 50 things restaurant
workers should never do. It is a great primer in customer service, and
many of the tips could easily apply to libraries - such as 'never
acknowledge one customer more than another,' or 'do not let anyone enter
the restaurant (library) without a warm greeting.' I thought it would be
fun if we compiled our own list. If you're interested, let us know your
top two or three favorite peeves and things to avoid. I'll keep a tally
and put them all together. 

 

Here's the restaurant list from Yahoo!:

 

http://finance.yahoo.com/family-home/article/108071/100-things-restauran
t-staffers-should-never-do?mod=career-work

 

I'll get the ball rolling with a few of mine:

 

1.       Never wait until the copier or printer runs out of paper to
refill it. Check it at the beginning of your shift.

2.       Never say the word policy when telling a patron about a library
policy.

3.       (Yes, stolen from above) Never let anyone enter the library
without a warm greeting.

Tom Cooper, Director

Webster Groves Public Library

301 E. Lockwood Avenue

Webster Groves, MO 63119-3102

 

 (314) 961-3784 
tcooper at wgpl.org 

Do not judge beliefs by their plausibility, but by the harm they may do.

                                             Nassim Nicholas Taleb 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.webjunction.org/wjlists/publib/attachments/20091104/1b24bf6a/attachment.htm>