[Publib] usability testing

[Matthew Sorg]

I am an MLIS student at the University of Washington and an intern  
conducting research for the Seattle Public Library on the best  
practices of usability testing. We are interested in learning how  
usability testing of web services is conducted or addressed across  
public libraries. It would be greatly appreciated if you could take a  
few minutes to respond to the questions below. Any replies to the  
listserv or directly to me at mattsorg at u.washington.edu would be  
greatly appreciated. If speaking on the phone would be more  
convenient, send me a phone number, date and time to call.  And  
please forward widely. Thanks again for your help!

Questions

1. Could you please provide overview of how usability testing is  
conducted, if at all, for your website?

2. Do you hire outside contractors or is usability testing conducted  
in house?

3. If usability is conducted in-house, what equipment and software is  
used?

4. If usability testing is conducted by employees, what is their  
position within your organization?


Best regards,

Matthew Sorg

Graduate Assistant
MLIS candidate, expected 2009
The Information School – UW

Virtual Services Intern
The Seattle Public Library

Service Innovation Task Force Intern
San Francisco Public Library
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