[Publib] Self-Service Holds

[Susan P Librarian]

We do something similar.  The holds are placed spine down with hold
slips poking out at the patron.  They are organized by the last 4
digits of the patron's librarycard barcode + the first initial of
their last name (ex: 1234 S) to minimize privacy issues.
-- 
Susan
Youth Services Librarian
Illinois


On Wed, Mar 4, 2009 at 1:01 PM, Daniel Messer - LIBRARY
<DanielMesser at mcldaz.org> wrote:
> Well, you have to realize that when you move the holds to a self-service
> scheme, you are necessarily sacrificing patron privacy. If your ILS
> automatically generates hold pick up slips to put in the books, then
> make sure what's on that is what you ACTUALLY want on that!
>
> We store our items on their sides with the spines down and the slips
> sticking out of them and really, in all the time I've worked with this
> system, I've never seen anyone leafing through the holds trying to find
> out what someone else is reading. They're too busy trying to find their
> holds to look through someone else's.
>
> However there is something to be said for storing thing with the spines
> facing up because it makes it easy to find a mis-shelved hold if you
> know what item you're looking for.
>
> The only complaint I ever got was a teacher who didn't want his students
> knowing what he read. We politely let him know that we didn't have the
> area available to store his holds separately and that he should pick
> them up as quickly as possible to avoid "eavesdropping."
>
> Then we also talked about how he was vastly overrating how much his
> students probably cared about him anyway. :)
>
> Yours,
> ~Dr. Gonzo!
>
>
> ---
> Daniel Messer
> Circulation Supervisor
> Queen Creek Library
> 21802 S Ellsworth Rd
> Queen Creek, AZ 85242
> danielmesser at mcldaz.org
> 602-652-3362
> Simplicibus itaque verbis gaudet Mathematica veritas, cum etiam per se
> simplex sit Veritas oratio. ~Tycho Brahe
>
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>
> -----Original Message-----
> From: publib-bounces at webjunction.org
> [mailto:publib-bounces at webjunction.org] On Behalf Of Jennifer Worley
> Sent: Wednesday, March 04, 2009 10:48 AM
> To: publib at webjunction.org
> Subject: [Publib] Self-Service Holds
>
>
> We are moving to a self-service holds system in a few months to coincide
> with new express check-out stations.  Can anyone tell me if they do this
> at their library and how they handle patron privacy?  I am looking for a
> solution that protects the patron but does not require alot of staff
> time and effort.  Also, have you had patron complaints about the system?
> What are they?
>
> Thanks for your help,
> Jenny
>
>
>
> Jenny Worley
> Circulation Manager
> East Shore Area Library
> Dauphin County Library System
> 717-652-9380, ext. 127
> jworley at dcls.org
>
>
>
>
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