[Publib] Re: headsets for reference

[Andy Barnett]

We used headsets with our cordless phones for a while (all our service 
desks have multiple cordless handsets for their phone lines), but found 
them more bother than help. Patrons did not recognize that we were 
engaged when we were talking on the headset. They would come up and try 
to engage us, while we talked blankly into the middle distance. 
Especially true of patrons over 50 and I can see why.

That is not a problem when we are using our cordless handsets. Then 
patrons see the handset, know we are engaged and wait for their turn. 
Still able to transfer, intercom, etc. using a standard office system.

I do miss the advantages of being hands free, since I am a poor enough 
typist with two hands, but it caused too many problems. I still use the 
headset occasionally when doing computer troubleshooting. It is nice to 
have both hands free then.