[Publib] re: cot per reference transaction

[Sara Weissman]

>>I have been asked to find a formula  for the average cost of a reference 
>>transaction for our system.  We are  establishing a series of benchmarks to 
>>represent patron use and cost of  our system.

I was very careful, when I did our value calculator (thanks ME and MA!)
http://www.mclib.info/value.html
to be sure our unit costs were defensible and local.  I've seen some unbelievable 
reference unit costs to which John Q. Public (or! your governing authority) would 
only respond with "(Splutter!) But I can get it for free in Google??!"  
   Reference transaction here is essentially average time x average (hourly) salary.

--------
Reference Dept
Morris County Library
http://www.mclib.info
(973) 285-6969