[Publib] Re: Texting vs chat vs email?

[Andy Barnett]

At 12:00 PM 2/10/2009 -0500, you wrote:
>We are exploring ways of communicating with customers and wonder if any 
>library uses text messaging for asking questions of any kind?  Do any of 
>you use chat or instant messaging consistently (as opposed to email) to 
>answer questions?


IM/chat along with, but not opposed to email.  We still get more questions 
via email than chat even though we offer them side by side on our contact 
page. We have a badge/widget so that you don't even need an IM/chat account 
to reach us. Chat tends to be casual questions that patrons half answer 
while asking them. Email tends to be genealogy or about programs.

Andy Barnett, Asst. Director            McMillan Memorial Library
490 East Grand Ave. Wisconsin Rapids, WI  54494
                 www.mcmillanlibrary.org
Our lives begin to end the day we become silent about things that 
matter.  -  Martin Luther King, Jr.