[Publib] Question: Elimination of Print Overdue Notices

[Maggie B]

Has anyone out there eliminated (or greatly reduced) the mailing of
hard-copy "paper" overdue notices?

If you have eliminated paper notices, are you noticing a much higher rate of
non-returned items and overdue items?  Perhaps blocked cards?

How have you been able to obtain the email addresses of your patrons?  Do
you make phone calls to warn of overdue items?

If we could gather functional, working, legibly printed email addresses for
our patrons, we could send electronic-only notices, as well as reach them
via email with our electronic newsletter.

Previously, I offered patrons providing email addresses the chance to win a
gift card to a local restaurant, but we've had to cut that out due to budget
constraints.

Thanks so much for your insights!

Maggie Bollar
readingisimportant at gmail.com
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