[Publib] Displaying Reserved Items

[Jane Jorgenson]

At my Wisconsin library we don't wrap the holds at the branches where we 
offer open hold shelves. We put the first four letters (or fewer if 
their name is shorter) of the last name and the first two letters of the 
first name. We were leery of going with the open holds for many of the 
reasons already discussed, but have had few problems. Patrons can opt 
out and have their holds behind the desk if they choose.

I was one of the skeptics, but find I really like the combo of 
self-serve holds and the self-checkout when I just want to pick up my 
holds. Of course there are occasional glitches with the self-check machines.

Jane Jorgenson
MPL
Madison, WI

Michael Golrick wrote:
>
> When I was a library director in Wisconsin, my concern was about the 
> state law which governs the privacy library users. A system like the 
> one Terry mentions would not meet the standards of Wisconsin state law 
> (in my opinion, I am not a lawyer and don’t play one on TV). I 
> understand the convenience factor, but also value **my** privacy.
>
>
> *Subject:* RE: [Publib] Displaying Reserved Items
>
> We stopped wrapping them in paper, too much staff time and a huge 
> waste of paper. We now just have a slip that prints out with their 
> name and last 4 digits of the library card. Not a single person has 
> complained.
>
>