[Publib] Displaying Reserved Items

Wed Aug 5 10:23:27 EDT 2009

We're coming up with a way to use the same piece of paper used to  
route the item as the wrapper.  So, no extra paper.

Dale

Dale McNeill

On Aug 5, 2009, at 10:19 AM, Nann Blaine Hilyard <nbhilyard at zblibrary.org 
 > wrote:

> More paperwork?  It depends on how your library handles reserves- 
> behind-the-desk.
>
>
>
> At our library it’s similar paperwork.   For us, selfpickup saves st 
> aff steps – the built-in reserve shelves were a good 15 feet from th 
> e farthest of the three circ stations.   By having pickups in front  
> of the desk we have freed up those built-in shelves. They now hold r 
> eturned ILLs.  The shelves allow us to sort the ILLs by owning libra 
> ry as the books are returned.  When we didn’t have the shelf space a 
> ll that sorting was done on a countertop at the end of the day.
>
>
>
> As for staff interaction:  patrons can take their self-pickup items  
> to the self-check if they would like, or they can go to a circ  
> station.   (If they have AV they have to go to a circ station.)
>
>
>
> BTW, we allow patrons to opt out of self-pickup.  Two or three have  
> so specified.
>
>
>
> Nann
>
> @the library in Zion, Illinois
>
>
>
>
>
>
>
> From: publib-bounces at webjunction.org [mailto:publib- 
> bounces at webjunction.org] On Behalf Of Mary Soucie
> Sent: Tuesday, August 04, 2009 6:36 PM
> To: Tom Cooper
> Cc: Natalie Morgan; publib at webjunction.org
> Subject: Re: [Publib] Displaying Reserved Items
>
>
>
> Tom,
>
> For us it was a convenience factor for our patrons. THey can buzz  
> in, grab their item and head to circulation. Our patrons were also  
> used to it at other libraries and I had received comments from them.
>
> On Tue, Aug 4, 2009 at 3:49 PM, Tom Cooper <tcooper at wgpl.org> wrote:
>
> This is a discussion that has interested me for some time. I’d like  
> to know what, exactly, is the purpose of self checkout of reserves.  
> As I see it, there is nothing gained in terms of service: indeed, yo 
> u take away the service of circulation staff retrieving the reserved 
>  items for the patron, in favor of patrons getting them themselves.  
> And, since so much paperwork must be instituted to maintain privacy, 
>  I can’t imagine there is any savings in actual staff time spent on  
> reserves. As long as I’m going to be paying staff, I think I’d  
> rather have them interacting with patrons than spending hours wrappi 
> ng books in paper slips and writing names on them. I think that busy 
>  libraries first instituted self checkout of reserves as a way of sa 
> ving staff time, but once they began to deal with the privacy issues 
> , the staff time savings evaporated. Or am I seeing this wrong? Is t 
> here truly a different and very good reason for making patrons retri 
> eve their own reserved items?
>
> Tom Cooper, Director
>
> Webster Groves Public Library
>
> 301 E. Lockwood Avenue
>
> Webster Groves, MO 63119-3102
>
>
>
>  (314) 961-3784
> tcooper at wgpl.org
>
> Do not judge beliefs by their plausibility, but by the harm they may  
> do.
>                                              Nassim Nicholas Taleb
>
>
>
> From: publib-bounces at webjunction.org [mailto:publib- 
> bounces at webjunction.org] On Behalf Of Mary Soucie
> Sent: Tuesday, August 04, 2009 2:50 PM
> To: Natalie Morgan
> Cc: publib at webjunction.org
> Subject: Re: [Publib] Displaying Reserved Items
>
>
>
> Natalie,
>
> Several libraries in our area provide self pickup of holds. When we  
> implemented it at my previous library patrons responded favorably.  
> We wrapped the item in a paper and wrote patron's last name, first  
> initial down the spine. I know other libraries that do a combination  
> of library card number and phone number. We didn't have any problems  
> with people taking other patron's books or looking to see who had  
> what checked out.
>
> I hope to implement this in the future at my new facility, along  
> with self checkout. They go hand-in-hand nicely.
>
>
>
> Good luck!
>
> On Tue, Aug 4, 2009 at 1:00 PM, Natalie Morgan <morgan at boernelibrary.org 
> > wrote:
>
>   Hi All,
>
> We’re building a new library, and as part of the planning process we 
> ’ll be providing space for our reserved items. I personally am not e 
> xcited about them being put out in the public for a self-service typ 
> e of display because of privacy issues. Can any of y’all tell me how 
>  you do your reserves, if indeed they’re in a public space? Am I cra 
> zy to be too worried about the privacy issue? Thanks for any help yo 
> u can send our way!
>
> Natalie Morgan
> Assistant Library Director
>
> Boerne Public Library
> Boerne, TX
> Error! Filename not specified.
>
>
>
>
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>
>
>
> -- 
> Have a great day!
>
> Mary
>
> Mary J. Soucie, MLIS
> Library Director
> Three Rivers Library District
> Channahon/Minooka IL
> 25207 W Channon Dr     PO Box 300
> Channahon IL  60410
> 815-467-6200 x303
> 815-467-4012 Fax
> Yahoo IM: trldirector
>
>
>
>
>
> -- 
> Have a great day!
>
> Mary
>
> Mary J. Soucie, MLIS
> Library Director
> Three Rivers Library District
> Channahon/Minooka IL
> 25207 W Channon Dr     PO Box 300
> Channahon IL  60410
> 815-467-6200 x303
> 815-467-4012 Fax
> Yahoo IM: trldirector
>
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