[Publib] Displaying Reserved Items

[Mary Soucie]

Tom,
For us it was a convenience factor for our patrons. THey can buzz in, grab
their item and head to circulation. Our patrons were also used to it at
other libraries and I had received comments from them.

On Tue, Aug 4, 2009 at 3:49 PM, Tom Cooper <tcooper at wgpl.org> wrote:

>  This is a discussion that has interested me for some time. I’d like to
> know what, exactly, is the purpose of self checkout of reserves. As I see
> it, there is nothing gained in terms of service: indeed, you take away the
> service of circulation staff retrieving the reserved items for the patron,
> in favor of patrons getting them themselves. And, since so much paperwork
> must be instituted to maintain privacy, I can’t imagine there is any savings
> in actual staff time spent on reserves. As long as I’m going to be paying
> staff, I think I’d rather have them interacting with patrons than spending
> hours wrapping books in paper slips and writing names on them. I think that
> busy libraries first instituted self checkout of reserves as a way of saving
> staff time, but once they began to deal with the privacy issues, the staff
> time savings evaporated. Or am I seeing this wrong? Is there truly a
> different and very good reason for making patrons retrieve their own
> reserved items?
>
> Tom Cooper, Director
>
> Webster Groves Public Library
>
> 301 E. Lockwood Avenue
>
> Webster Groves, MO 63119-3102
>
>
>
>  (314) 961-3784
> tcooper at wgpl.org
>
> *Do not judge beliefs by their plausibility, but by the harm they may do.*
> *                                             Nassim Nicholas Taleb*
>
>
>
> *From:* publib-bounces at webjunction.org [mailto:
> publib-bounces at webjunction.org] *On Behalf Of *Mary Soucie
> *Sent:* Tuesday, August 04, 2009 2:50 PM
> *To:* Natalie Morgan
> *Cc:* publib at webjunction.org
> *Subject:* Re: [Publib] Displaying Reserved Items
>
>
>
> Natalie,
>
> Several libraries in our area provide self pickup of holds. When we
> implemented it at my previous library patrons responded favorably. We
> wrapped the item in a paper and wrote patron's last name, first initial down
> the spine. I know other libraries that do a combination of library card
> number and phone number. We didn't have any problems with people taking
> other patron's books or looking to see who had what checked out.
>
> I hope to implement this in the future at my new facility, along with self
> checkout. They go hand-in-hand nicely.
>
>
>
> Good luck!
>
> On Tue, Aug 4, 2009 at 1:00 PM, Natalie Morgan <morgan at boernelibrary.org>
> wrote:
>
>   Hi All,
>
> We’re building a new library, and as part of the planning process we’ll be
> providing space for our reserved items. I personally am not excited about
> them being put out in the public for a self-service type of display because
> of privacy issues. Can any of y’all tell me how you do your reserves, if
> indeed they’re in a public space? Am I crazy to be too worried about the
> privacy issue? Thanks for any help you can send our way!
>
> *Natalie Morgan
> Assistant Library Director*
>
> *Boerne Public Library
> Boerne, TX*
> *Error! Filename not specified.*
>
>
>
>
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>
>
>
> --
> Have a great day!
>
> Mary
>
> Mary J. Soucie, MLIS
> Library Director
> Three Rivers Library District
> Channahon/Minooka IL
> 25207 W Channon Dr     PO Box 300
> Channahon IL  60410
> 815-467-6200 x303
> 815-467-4012 Fax
> Yahoo IM: trldirector
>



-- 
Have a great day!

Mary

Mary J. Soucie, MLIS
Library Director
Three Rivers Library District
Channahon/Minooka IL
25207 W Channon Dr     PO Box 300
Channahon IL  60410
815-467-6200 x303
815-467-4012 Fax
Yahoo IM: trldirector
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