[Publib] Better name/signage for 'Reference Desk'?

[Peter Tuite]

The sign hanging from the ceiling above our desk says "information". However, our staff refers to it as "reference", and we identify ourselves as "reference" when we answer the phone at the reference desk. 
I don't think it makes much of a difference what the sign says to people unfamiliar with libraries.At our branch, the Circ and Reference/Information desks face each other across a gap of  maybe 10 feet. Patrons not sure of where to go, even those who notice the "information" sign, will stop between the two desks and look back and forth for eye contact.  
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From: publib-bounces at webjunction.org on behalf of Mary Hall
Sent: Thu 4/23/2009 11:37 AM
To: publib at webjunction.org
Subject: [Publib] Better name/signage for 'Reference Desk'?



Hello,
I'm sure this has been discussed before, but I couldn't find it in the Archives.
Is there any consensus about a better/clearer name (that the public understands) for the Reference Desk? Our remodeled Carnegie requires a convoluted path to said Reference Desk, and customers are confused anyway.
Along with that goes the signage issue. If the sign above the desk says "Ask here" (in attempt at simplicity), is it still called the Reference Desk?

Thanks for your insight,
Mary L. Hall
Adult Services Manager
Bedford (IN) Public Library
mhall at bedlib.com
www.bedlib.org


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