[Publib] Question

[Lise Chlebanowski]

Unfortunately, I have to echo Terry's words. As much as we would like to give more assistance, we are often not able to! It's surprising how many patrons offer to help other they don't even know. Thank goodness!  
 
Lisë Chlebanowski
Library Manager
Sam Garcia Western Avenue Library
495 E. Western Ave.
Avondale, AZ   85323
623-333-2611 D
623-333-0260 F
lchlebanowski at avondale.org <mailto:lchlebanowski at avondale.org> 
 
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Now Listening: The Story of Edgar Sawtelle by David Wroblewski and The Reader by Bernhard Schlink (2 cars)
 

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From: publib-bounces at webjunction.org [mailto:publib-bounces at webjunction.org] On Behalf Of terry.lawler at phoenix.gov
Sent: Thursday, April 16, 2009 4:25 PM
To: Backwage at aol.com
Cc: publib at webjunction.org
Subject: Re: [Publib] Question


That would be us.  
We have computer classes at a few of our branches, but that is a separate deal and we don't have them at our branch. 
 
If (and this happens often) someone comes in and needs to use a computer but doesn't know how, we tell them about the classes and ask them to bring a family member or friend to help them.   We do not offer assistance.   If they are competant enough to handle the mouse and keyboard we have handouts that will walk them through the MS Word resume wizard and yahoo email and such.  
 
I do help the ones who are trying to type a website address into the media player or the ones who are stuck in some other ultra simple way.  
 
Ultimately, it is a time issue.  When I have 5 people standing in line waiting to ask a question, I do not have time to teach people to use the computers any more than I have time to teach people to read.


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Terry Ann Lawler             
Children's Librarian           4402 N. 51st Avenue
Librarian II*Lead               Phoenix  AZ  85031
Palo Verde Library            602-534-5967
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-----publib-bounces at webjunction.org wrote: -----



	To: publib at webjunction.org
	From: Backwage at aol.com
	Sent by: publib-bounces at webjunction.org
	Date: 04/16/2009 03:11PM
	Subject: [Publib] Question
	
	
	This question from a friend:  Does anyone know of any public library that offers internet access to the public but does not help people other than signing them in? 
	

	
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