[Publib] Amazon fail

[Karen Schneider]

On 4/13/09, Jane Jorgenson <jajorgen at scls.lib.wi.us> wrote:
>
> I do think Amazon made a decision to de-list these items but didn't realize
> the full ramifications.  I'm not talking about the social or ethical results
> - which bother me mightily - but the business ones.  It just doesn't make
> any business sense that not only will the targeted items not appear in
> best-selling lists but don't come up at all when searched by title or author
> (or if they come up you have to do a lot of scrolling and changing of pages
> to find them).  What kind of business model calls for having items no one
> can ever know you have?
>
> So purely on a business front it's a bad decision.  Nevermind the fact that
> it doesn't even take into account the bad press they are now getting.  And
> yes, that the whole thing is fairly repugnant.




Lesley and Jane are right. I have used Amazon many times as a de facto
reference source and am troubled by the problem. It apparently isn't a NEW
problem. I am in a "watch and wait" mode to see how this incident evolves.


Karen G. Schneider
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