[Publib] Dealing with patrons who steal

[Sue Kamm]

Unless you're charging beaucoup bucks for your coffee, tea, and snacks, I think you're creating Mt. Everest from an anthill here.  Perhaps a word from a peer - particularly a member of your Friends' group - will let him know library staff and others are on to his tricks.  Is the amount of coffee this guy consumes enough for you to waste staff time monitoring him?

Your friendly neighborhood CyberGoddess and ALA Councilor-at-Large,
Sue Kamm
Los Angeles/Inglewood, CA
email:  suekamm AT mindspring DOT com
blog: http://suekamm.blogspot.com
"It's time for Dodger baseball!"
--Vin Scully 
  ----- Original Message ----- 
  From: Mary Ann Hayden 
  To: publib at webjunction.org 
  Sent: Wednesday, April 01, 2009 7:50 AM
  Subject: [Publib] Dealing with patrons who steal


  Pulib members:. 
  We have tried all kinds of things to get him to pay regularly like limiting the inventory of creamers so he will be forced to come to the desk to ask for them.  We have watched him when we could, so we could count the cups and even confronted him but nothing seems to work. 
   
  Should the Director get involved at this point?  Or should we just be resolved to the fact that some people are, and will always be, less than honorable.  Thanks for any and all ideas.
    
  Mary Ann Hayden 
  Amherst County Library
  MLS




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