[Publib] ?cell phones as only phones

[Dickman, Corinne]

I agree; it is the norm to have a single phone for everything.  Our
system can also send email notification of holds and overdue notices.
We've recently begun offering text messaging through the email service.
Patrons love this feature.  We explain that the library does not charge
for this service, check with their carrier for any related charges.
Most people say they have unlimited anyway, so it's not a big deal.  We
also indicate that depending on the carrier, we cannot guarantee that
the text will come through, or that it will be a single text.  The best
part is that it is a simple data entry/staff training component, and
there is no special software or equipment for the library to purchase.

It is a great way to let the customer choose how the library
communicates with them.

Corinne

Corinne Dickman, MSLS
Manager, Spanish Springs Library
7100A Pyramid Highway
Sparks, NV 89436
775-424-1844
fax 775-424-1840
www.washoe.lib.nv.us
-----Original Message-----
From: publib-bounces at webjunction.org
[mailto:publib-bounces at webjunction.org] On Behalf Of
Tracey.Reed at myClearwater.com
Sent: Monday, September 29, 2008 8:36 AM
To: publib at webjunction.org
Subject: RE: [Publib] ?cel phones as only phones

If they make the choice (like I have) to only have a mobile phone, then
they don't make a distinction between home/cell.  I don't worry about
minutes charged against me when my doctor, my dentist my attorney or my
library calls me because my phone is my phone.  Makes no matter to me
who calls it -the choice I made to have only one line for everything is
what it is.  If I recognize the number or the person (gotta love caller
ID), I answer one way.  If I don't, I answer another (because it is
personal, work, home, 2nd job, etc.).  I know many people who are this
way.
 
What we need to be aware of is that the phone notification systems
sometimes have problems calling cell numbers.  We're doing a big push to
get as many people as possible signed up for email notification instead
of phone because they may not get their notification if all they have is
a cell.  
 
HTH,
-t
----- 
Tracey Reed 
Computer Services/Answer Line Librarian 
Clearwater Public Library System 
tracey.reed at myclearwater.com 
727.562.4970 x5036 
www.myclearwater.com/cpl 
"Be the change you want to see in the world." - Gandhi 

________________________________

From: publib-bounces at webjunction.org on behalf of Henriksen, Phalbe
Sent: Mon 9/29/2008 9:30 AM
To: publib at webjunction.org
Subject: [Publib] ?cel phones as only phones



Folks,

Has anyone thought about people who have cel phones as their only phone
and how/if we should make that distinction in our patron databases?

Phalbe Henriksen




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