[Publib] Success stories for pre-overdue notices?

[AMMON, BETTE]

They're called "courtesy notices" generated by our ILS system - email messages remind folks that their items are due in a few days. Everyone thinks they are great (me too!) and the fact that they are automatically generated and require no staff time is even better.

Bette Ammon, director
Coeur d'Alene Public Library
702 E. Front Ave
Coeur d'Alene ID 83814
bammon at cdalibrary.org<mailto:bammon at cdalibrary.org>
http://www.cdalibrary.org<http://www.cdalibrary.org/>

________________________________
From: publib-bounces at webjunction.org [mailto:publib-bounces at webjunction.org] On Behalf Of Linda Cannon
Sent: Monday, September 08, 2008 6:34 AM
To: publib at webjunction.org
Subject: RE: [Publib] Success stories for pre-overdue notices?

Our old system did them and it was very popular. Our new system (well, two years and counting) does not. We have continued to receive vociferous complaints about that. We do let people know about Library Elf. That has calmed some of them.

I don't think stats showed much difference in return rates.

Linda Cannon
Collection Development Librarian
Joplin Public Library



________________________________
From: publib-bounces at webjunction.org [mailto:publib-bounces at webjunction.org] On Behalf Of Karen Schneider
Sent: Monday, September 08, 2008 8:19 AM
To: PubLib Listserv
Subject: [Publib] Success stories for pre-overdue notices?
Happy Monday, PUBLIB'ers. I was wondering, do any of you have success stories for pre-overdue notices -- those lovely little reminders (email, phone, or even text-messaging) that alert patrons BEFORE their books are due?

The successes could be objective (for example, since implementing pre-overdues, more new books are returned before going overdue) or subjective (patrons have commented that they like the feature).

Responses to the list... to me... to the company president for Hydrox (well, maybe not the last one).

--
| Karen G. Schneider
| Community Librarian
| Equinox Software Inc. "The Evergreen Experts"
| Toll-free: 1.877.Open.ILS (1.877.673.6457) x712
| E-Mail/AIM: kgs at esilibrary.com<mailto:kgs at esilibrary.com>
| Web: http://www.esilibrary.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.webjunction.org/wjlists/publib/attachments/20080908/65a3bad8/attachment.htm