[Publib] Possible scam

[Kathi Kemp-Tejeda]

Or tell them, "Can you hold for a minute?"  Don't let them reply, just put the phone down.  After five minutes, go back, and if they're still there, say, "Oop, hold on please."  They're on a very tight time/money production schedule, so don't want to wait.  They will hang up.

Of course, this depends on how long you can keep your phone tied up.  But it is very effective at preventing repeat calls.

Kathi Kemp
Eager Free PL
Evansville, WI


--- On Thu, 10/2/08, Valentine, Jeanne <jvalentine at plano.lib.il.us> wrote:

> From: Valentine, Jeanne <jvalentine at plano.lib.il.us>
> Subject: RE: [Publib] Possible scam
> To: publib at webjunction.org
> Date: Thursday, October 2, 2008, 11:28 AM
> A tactic I've used at home might work fine at the
> library although I
> haven't tried it:
> 
>  
> 
> I've received telemarketer calls where the caller
> begins by asking, "How
> are you doing today?" or something like that. I've
> launched into the
> weather here and asked them about their weather and
> blathered on for a
> while before announcing, "Well, it's been nice
> talking to you but I've
> got to go now." Then I hang up without giving them an
> opportunity to
> tell me why they called. Only once has anyone called back
> and said, "You
> didn't give me a chance to tell you why I called."
> 
> 
>  
> 
> Jeanne Valentine
> 
> Adult Services Manager
> 
> Plano Community Library District
> 
> ________________________________
> 
> From: publib-bounces at webjunction.org
> [mailto:publib-bounces at webjunction.org] On Behalf Of Ann
> Perrigo
> Sent: Wednesday, October 01, 2008 8:58 PM
> To: Julie Rinaldi
> Cc: publib at webjunction.org
> Subject: Re: [Publib] Possible scam
> 
>  
> 
> At home, the worst ones for us were when my son graduated
> from high
> school.  The recruiters wouldn't leave us alone!  They
> stopped calling
> when they got his younger sister and she told them Max had
> had his leg
> amputated!
>       :-)
> 
> On Wed, Oct 1, 2008 at 9:01 PM, Julie Rinaldi
> <jrinaldi at folsom.ca.us>
> wrote:
> 
> I didn't post my original message because I was taken
> in by the hard
> sell, but more so others would be aware they might get a
> similar call.
> 
> I, too, am often terse: "No, we do NOT accept books on
> review", "We
> aren't buying anything right now", "Not
> interested, thank you."
> 
> I once saw a hilarious list (on the Internet) of suggested
> scripts to
> use with telemarketers and "courtesy" callers of
> every type.  I wish I
> could find it again.  The one I remember specifically was
> to interrupt
> the caller abruptly by yelling "Oh my god my couch is
> on fire!" and slam
> the phone down.
> 
> Julie
> 
> 
> -----Original Message-----
> From: publib-bounces at webjunction.org
> 
> [mailto:publib-bounces at webjunction.org] On Behalf Of
> Rawles-Heiser,
> Carolyn
> Sent: Wednesday, October 01, 2008 2:56 PM
> To: publib at webjunction.org
> Subject: RE: [Publib] Possible scam
> 
> In reading this thread, I am kind of surprised that so many
> people
> actually talk to book telemarketers.   Maybe I am just mean
> but I tell
> them no and HANG UP!   They get no chance to get a word in
> edgewise, or
> maybe they do but I am no longer on the line!
> Carolyn
> 
> Carolyn Rawles-Heiser
> Library Director
> Corvallis--Benton County Public Library
> 645 NW Monroe Ave.
> Corvallis, OR  97330
> 
> 
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> 
> 
> _______________________________________________
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> 
> 
> 
> 
> -- 
> Ann Perrigo, Director
> Allegan (MI) District Library
> annatapl at gmail.com
> 
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