[Publib] Computer reservation software system

[kathy Berggren]

We have tried SAM (Smart Access Management) and had nothing but problems.

We are currently using iTeam but the limitations are giving us ulcers.
Unless our computer technicians are clueless, the staff have filed the
following complaints.

 

.         The patron screen leads you to believe you have numerous options
but then you find out that all of those little check boxes are really
non-functional

.         There's no way to manipulate or pause the hold queue as we did in
SAM

.         There is no way to access or manipulate the patron database

.         The number of reports you can produce is extremely limited

.         You have to divide the total figures on those reports in half
manually because the iTeam system can't total them accurately

.         There is almost no useful documentation to help you understand how
the system works or what it is really capable of

.         After an entire year we've heard nothing about forthcoming
improvements

 

Does anyone have a reservation system they can whole-heartedly recommend?

 

Kathy Berggren

Matteson Public Library

801 S. School Avenue

Matteson, IL 60443

Fax: 708.748.0579

Ph: 708-748-4431 x 16

Email: berggren at sslic.net

 

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