[Publib] Counting Reference Questions

[King, Jamie]

Some libraries use different categories of questions, instead of just
"reference".  This would keep track of every time a librarian/staff
member is needed, regardless of whether any other resource was used.

I've seen categories like directional (where's the bathroom) and
technical (copier, printer, computer), and dividing non-fic reference
and reader's advisory.

Jamie King


> -----Original Message-----
> I need some input on how different questions "count" as reference
> questions.  Traditionally, any question that required a resource was a
> reference question.  

Any clear
> indicators and guidelines out there to help me get a better grip on
> this?
> 
> Lisa Sheffield