[Publib] writing quality and IM

[Theyer, Hillary]

If you think IM and chat lingo are funny to try to decode out of context, try reading verbatim minutes of a board meeting.  They are actually what actually was said, with every um, like, you know, etc. and there is such a difference in how we speak and how we write that it seems, in writing, like a bunch of third graders were at the meeting.  It sounds fine when you hear it.

That's half my problem with e-mail - I hear it and treat it like chatting in my head, like I'm having a conversation.  I go awry with people when they read it as formal writing.  I'm trying to remember that.

Hillary Theyer
(who um, grew up in like the 80s, ya know)