SPAM-LOW: [Publib] Who may pick up reserves

[Andrea Berstler]

Being a small library in a small town, we have had the same issue. After
consideration, the best solution we have found it this - 

If you place a hold you must have that card to pick it up with 2 exceptions

 

1 - if the husband/wife/parent has come in previously and had us place a
notice on the card that said spouse/parent can pick up their holds.  This
must be done in person, before the holds arrive. We do not accept "over the
phone" or email requests for this service IE Jane Doe stops by and has this
notice placed on her card. Next week, John Doe can stop in, show his photo
id and pick up the holds on Jane's card. 

 

2 - the person wanting to pick up the holds has the card. I.E. - Jane Doe
wants to pick up John Doe's holds - so John Doe gives his wife his library
card. That, to us, represented permission to use that card. 

 

Aside from these two exceptions - no dice.  PA Law is very clear about who
can and can not have access to the information on a person's library card. 

 

Andrea
 
Andrea Berstler - Director 
The Village Library of Morgantown 
PO Box 797, 207 N Walnut St 
Morgantown, PA 
 <http://www.villagelibrary.org/> www.villagelibrary.org 
610-286-1022
Preserving the Past . . . Preparing for the Future . . . 

Board Member - Association for Rural and Small Libraries 

 

Every strike brings me closer to the next home run.    - Babe Ruth

 

 

  _____  

From: publib-bounces at webjunction.org [mailto:publib-bounces at webjunction.org]
On Behalf Of Carrie Herrmann
Sent: Friday, July 25, 2008 4:06 PM
To: publib at webjunction.org
Subject: SPAM-LOW: [Publib] Who may pick up reserves

 

What is your library's policy on allowing a husband to pick up a
reserve/hold for a wife (or vice versa)?  

 

Our current policy is that the person who places the title on reserve must
be the person to pick up the item.  This is based on liability and customer
confidentiality.  However, we are receiving multiple complaints.

 

Any and all help is appreciated.

 

Thank you.  

-- 
Carrie A. Herrmann
Public Service Coordinator

Boone County Public LIbrary
1786 Burlington Pike
Burlington, KY 41005

859-292-3387 (Phone)
859-689-0435 (Fax)

This week I am reading Tailspin by Catherine Coulter 

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