[Publib] "stolen" library books

[Kathi Kemp-Tejeda]

The patron with insurance should report that library
books were in the stolen car, work with the library to
get the value of those items, and submit that amount
with their claim.  Then they should reimburse the
library when they get their check.

In a perfect world, this will work.

Kathi Kemp
Director
Eager Free Public Library

--- Dusty Gres <gresd at ohoopeelibrary.org> wrote:

> We always ask for a police report.  We started
> asking for a police report
> when the house burned down for a family the third
> time....and they lived in
> an apartment.
> The police report also backs up our required
> statement of financial
> reporting of fines received, forgiven, etc.,  and
> the worth of the
> collection as needed  for our yearly state audit
> reporting.
> Surely fiscal responsibility is as important as
> being friendly...
> 
> 
> 
> Dusty Gres, Director 
> Ohoopee Regional Library System
> Hdq: Vidalia-Toombs County Library
> 610 Jackson Street
> Vidalia, GA 30474
> PH: (912) 537-9283
> FAX: (912) 537-3735
> EMAIL: gresd at ohoopeelibrary.org
> WEB: http://www.ohoopeelibrary.org
> "Common sense and a sense of humor are the same
> thing, moving at different
> speeds. 
> A sense of humor is just common sense, dancing." 
> William James
>  
> -----Original Message-----
> From: publib-bounces at webjunction.org
> [mailto:publib-bounces at webjunction.org]
> On Behalf Of Elizabeth Rogers
> Sent: Thursday, January 17, 2008 12:34 PM
> To: publib at webjunction.org
> Subject: [Publib] "stolen" library books
> 
> I'm really surprised at the tone of these responses.
>  It would never occur
> to me to ask for a police report, and I wouldn't
> think it would do much for
> public relations. Whenever a patron of ours has ANY
> sort of mishap,
> disaster, etc., we want library books to be the last
> thing they worry about.
> We want them to think of libraries as places where
> they're welcome and not
> punished for things they have no control over.  If
> the patron's house burns
> down, do you require a sworn statement from a
> fireman?  I see having your
> car stolen as a traumatic event, and demanding to
> see a police report
> compounds the trauma by suggesting that 
> the patron is dishonest.   This doesn't mean we
> don't take the financial 
> support of our taxpayers seriously, it just means we
> take our patrons' 
> needs seriously as well.  After all--they're
> taxpayers too, for the most
> part.
> 
> Elizabeth Rogers
> CEF Library System
> 33 Oak Street
> Plattsburgh, NY  12901
> 
> 
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> 
> 
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