[Publib] Staff Assisting Computer-Using Patrons

[Buckner, Lee H]

 We will not input customers' personal information, as in job
applications, typing their resume for them, applying for a credit
report, etc.
We will show customers how to find resume sites, store their resume on
line or e-mail to themselves, etc.  However, we do not actually do any
of the work for the customer.  Rather, we talk them through while they
do the actual entry.  They seem to understand better this way.


LeeB
Civic Center Library
Adult Services Coordinator
Scottsdale Arizona

-----Original Message-----
From: publib-bounces at webjunction.org
[mailto:publib-bounces at webjunction.org] On Behalf Of Kathleen McCorkle
Sent: Tuesday, January 15, 2008 12:12 PM
To: PubLib
Subject: Re: [Publib] Staff Assisting Computer-Using Patrons

Well if they start taking up serious time on a drop in basis, more than
5 or 10 minutes, I help some and let them know that on Fridays we do one
on one lessons for 1&1/2 hours and I can give them much more time.

Kathleen

----- Original Message -----
From: "Katie Burris" <kburris at elwood.lib.in.us>
To: <publib at webjunction.org>
Sent: Tuesday, January 15, 2008 12:47 PM
Subject: [Publib] Staff Assisting Computer-Using Patrons


I was wondering if there are any libraries out there that have a written

policy in place as to how much staff assistance is given to patrons when

they are using the computer.  Are there specific things that you will
not 
help them with?  This includes when they are using a word processing 
program, as well as doing anything on the internet.

Thanks in advance,

Katie Burris
Elwood Public Library
1600 Main St.
Elwood, IN  46036
Phone:  765.552.5001
Fax:  765.552.0955
kburris at elwood.lib.in.us



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