[Publib] community surveys

[Cathy L. Reeves]

Fellow librarians,

 

We have a committee that is looking at the services and materials we are
providing to the community. We are considering conducting a survey to
determine if we are actually meeting their needs. At the same time we would
like to survey non users to see why they do not use the library or if they
would come to the library. Knowing that people will not fill out a long
survey we are trying to keep it short and to the point. If anyone has any
advice we would welcome it. We are also trying to keep the costs under
control. Specific questions we have are:

 

1.    How did you survey non users

2.    Did putting a survey on the library's webpage work

3.    How did you promote the survey; i.e. newspaper story, radio, etc.

4.    Any specific questions that you found that really were good, or any
that really did not give you any information

5.    General information or tips

 

Thanks for any advice you can give us.

 

Cathy Reeves

Dodge City Public Library

Dodge City KS

cathyr at trails.net

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