[Publib] Phone PC booking requests

[Adrienne Canty]

Hi everyone, and happy holidays from the frozen north, where it's
currently -25 Celsius outside, -35 with the wind chill! (That's -13 and
-31 Fahrenheit, respectively. Yes, I live here voluntarily... but days
like this can make me wonder why.)

I have some public PC management questions, aimed at libraries who have
workstation management software that customers can use to pre-book
workstations:

Do you accept workstation booking requests from customers by telephone?
If so, how do you handle them? Do you promote the service? What kind of
demand is there for it?

We use Library Online for workstation and print management, and have
historically not accepted phone bookings due to fears of the impact they
might have on staff workflow... but are considering loosening up our
approach.

Any and all responses are much appreciated!

Regards,

Adrienne

Adrienne Brown Canty, BA, MLIS
Manager, Strathcona Branch
Edmonton Public Library
8331 - 104 Street NW
Edmonton, AB  T6E 4E9
Voice: (780) 496-3953   Fax: (780) 496-1451
acanty at epl.ca   www.epl.ca 
The Edmonton Public Library connects the people of Edmonton to the
knowledge and cultures of the world