[Publib] Computer reservation software system

[gpate at cedarcountylibrary.org]

We are installing it now.  If you have two or more branches each with a
firewall, you will need to create a VPN tunnel for Cassie to access the
manager. When we did that, it made our card catalog inaccessible to the
public.  We are working to correct that.  I suspect that Cassie is great
for 1 library

Glenda Pate
Cedar County Library
www.cedarcountylibrary.org

> We installed Librarica's CASSIE software this past summer and love it.
> It's budget friendly, relatively easy to set up and use, and their
> customer service is excellent. It does PC and print management, as well as
> reservations. There is also an option to use it on a wireless network to
> control access and allow printing, but we're not using that at this point.
>
> Laura Shea-Clark, Library Services Manager
> Mountain View Public Library
>
> ________________________________
>
> From: publib-bounces at webjunction.org on behalf of kathy Berggren
> Sent: Fri 11/28/2008 1:55 PM
> To: publib at webjunction.org
> Subject: [Publib] Computer reservation software system
>
>
>
> We have tried SAM (Smart Access Management) and had nothing but problems.
>
> We are currently using iTeam but the limitations are giving us ulcers.
> Unless our computer technicians are clueless, the staff have filed the
> following complaints...
>
>
>
> ·         The patron screen leads you to believe you have numerous options
> but then you find out that all of those little check boxes are really
> non-functional
>
> ·         There's no way to manipulate or pause the hold queue as we did
> in SAM
>
> ·         There is no way to access or manipulate the patron database
>
> ·         The number of reports you can produce is extremely limited
>
> ·         You have to divide the total figures on those reports in half
> manually because the iTeam system can't total them accurately
>
> ·         There is almost no useful documentation to help you understand
> how the system works or what it is really capable of
>
> ·         After an entire year we've heard nothing about forthcoming
> improvements
>
>
>
> Does anyone have a reservation system they can whole-heartedly recommend?
>
>
>
> Kathy Berggren
>
> Matteson Public Library
>
> 801 S. School Avenue
>
> Matteson, IL 60443
>
> Fax: 708.748.0579
>
> Ph: 708-748-4431 x 16
>
> Email: berggren at sslic.net
>
>
>
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