[Publib] Computer reservation software system

[Karen Knox]

Kathy,

 

I whole-heartedly recommend EnvisionWare. We have been using it for Time
and Print Management in my library for over a year and a half now, and I
love it. The system is feature-rich and very stable. The company is a
gem to work with. I am planning to implement more of their solutions in
the coming year. I highly recommend you giving them a call.

 

www.envisionware.com <http://www.envisionware.com/> 

 

If you need more information, let me know.

 

Karen Knox

IT Manager

Rochester Hills Public Library

500 Olde Towne Road

Rochester, MI 48307

248-650-7123 office

248-930-5668 cell

karen.knox at rhpl.org

 

 

________________________________

From: publib-bounces at webjunction.org
[mailto:publib-bounces at webjunction.org] On Behalf Of kathy Berggren
Sent: Friday, November 28, 2008 4:55 PM
To: publib at webjunction.org
Subject: [Publib] Computer reservation software system

 

We have tried SAM (Smart Access Management) and had nothing but
problems.

We are currently using iTeam but the limitations are giving us ulcers.
Unless our computer technicians are clueless, the staff have filed the
following complaints...

 

*         The patron screen leads you to believe you have numerous
options but then you find out that all of those little check boxes are
really non-functional

*         There's no way to manipulate or pause the hold queue as we did
in SAM

*         There is no way to access or manipulate the patron database

*         The number of reports you can produce is extremely limited

*         You have to divide the total figures on those reports in half
manually because the iTeam system can't total them accurately

*         There is almost no useful documentation to help you understand
how the system works or what it is really capable of

*         After an entire year we've heard nothing about forthcoming
improvements

 

Does anyone have a reservation system they can whole-heartedly
recommend?

 

Kathy Berggren

Matteson Public Library

801 S. School Avenue

Matteson, IL 60443

Fax: 708.748.0579

Ph: 708-748-4431 x 16

Email: berggren at sslic.net

 

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