[Publib] Claims Returned

[Rita Schepmoes]

In our library, a patron may accumulate 3 claims.  At the time of the third claim, they lose borrowing privileges until they pay for all books from the claims plus administrative costs.

Hope this helps.

Rita Schepmoes
L.E. Smoot Memorial Library
King George, VA
  ----- Original Message ----- 
  From: candice gwin 
  To: publib at webjunction.org 
  Sent: Thursday, July 31, 2008 10:05 AM
  Subject: [Publib] Claims Returned


  Hello, 
  I'm curious about claims returned.  Does your library have a limit on the number of "claims returned" a customer can have?  If so, what are the parameters? Number per year?  Number over the life of the card?  Cost of item?  etc.  Right now we don't have a limit and I feel that customers are abusing this "privilege."  Thanks in advance for your help!

  Candice G. Oliver
  Regional Branch Administrator, St. Louis County Library, St. Louis, Missouri
  coliver at slcl.org/314-556-5851
  www.slcl.org



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