[Publib] caller ID

[Denise Johnson]

Our County has a phone system with caller ID. I do not have a choice about it one way or the other. You would be surprised at the number of "unknown callers" I get. Many people have blocked numbers, especially sales persons. 

Personally I pay little attention to it. I answer the telephone as I would whether or not I know who is calling. You can address phone behavior by policy regardless of knowing the caller or not. Some fights are worth the battle, some are not. You and your staff still have the same obligation to respond with politeness and to offer the services of the library.




This e-mail contains the thoughts and opinions of Denise Johnson and does not represent official Midland County Policy.

Denise Johnson, County Librarian
Midland County Public Library
301 W. Missouri Ave
Midland, TX 79701
Direct Phone:(432) 688-4333
Fax: (432) 688-4939
e-mail denise_johnson at co.midland.tx.us
Main Library number (432) 688-4320


>>> "emily mazur" <etmazur at excite.com> 4/16/2008 10:56 AM >>>


We recently installed a new phone system in our library which features caller ID. I feel that public libraries should not have this feature on our phone systems. Is anyone else using caller ID? I feel that privacy is gone with this feature. I understand that you can block an outgoing call on your phone for free, but who would ever think the library would be using caller ID? It just seems totally wrong to me.

Thanks-
Emily Mazur




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