[Publib] caller ID

[Cynthia Rosser]

We have it and it is a great help for the many mumblers, speed-talkers, & those who expect the librarians to be psychic when it comes to knowing every patrons name & phone number just by hearing their voice. That way we can write down names & phone numbers from the ID instead of trying to figure out who that was & what their number really was..."this is something something at mumble mumble mumble". Patrons often rattle off their name & number very fast, and sometimes even faster if you ask them to repeat. I used to have to ask some people to spell their name for me & it was something simple like Brown (which in Central Texas can sound like bern or brun on the phone). 

Cindy Rosser
Reference Librarian
Waco-McLennan County Library
1717 Austin Avenue
Waco, TX  76701
254-750-5957
cynthiar at ci.waco.tx.us

-----Original Message-----
From: publib-bounces at webjunction.org
[mailto:publib-bounces at webjunction.org]On Behalf Of emily mazur
Sent: Wednesday, April 16, 2008 10:56 AM
To: publib at webjunction.org
Subject: [Publib] caller ID



We recently installed a new phone system in our library which features caller ID. I feel that public libraries should not have this feature on our phone systems. Is anyone else using caller ID? I feel that privacy is gone with this feature. I understand that you can block an outgoing call on your phone for free, but who would ever think the library would be using caller ID? It just seems totally wrong to me.

Thanks-
Emily Mazur




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