[Publib] Brief and possibly muddled meditation on

[Sue Kamm]

If you read any of the popular books on "customer service," they will tell you the first thing to do is look after your employees.  Considering two airlines have folded within the past week, perhaps the powers-that-be didn't get the picture.  I try not to fly on United Airlines if I can avoid it.  One reason I think things declined on that airline is their calling the people who pay to ride on their airline customers instead of passengers.  

Inglewood spent beaucoup bucks on "service excellence" a number of years ago.  They also began a new cycle of training not long ago.  I haven't noticed them caring for their so-called "internal customers" (the library is evidently at the bottom of any priority list for technical problems or facilities management [I forgot how long it took for them to change the various flourescent tubes throughout the building])

In the immortal words of Nero Wolfe:  Pfui.  

Your friendly CyberGoddess and Councilor-at-large,
Sue Kamm
Inglewood/Los Angeles, CA
Truest of the Blue, Los Angeles Dodgers Think Blue Week 2000
Visit my blog:  http://suekamm.blogspot.com
email:  suekamm [at] mindspring.com
"High fly ball into right field ... she is gone!  In a year that has seemed so improbable, the impossible has happened!"  
- Vin Scully, describing Kirk Gibson's walk-off home run, Game 1, 1988 World Series