[Publib] re: Innovation in Iowa + the customer is NOT always right

[Jennie J. Stoltz]

I want my library to outsource to the Maldives so that I can fly over there a few times a year to "review the situation" - have you seen that place - talk about paradise.

Thanks for the article Mary, it is excellent and the timing is perfect because just today I got yet another complaint from our very own "pen pal".



Jennie J. Stoltz
Director
Pewaukee Public Library
Pewaukee, Wisconsin
(262) 691-5670, ext. 20
(262) 691-5673 fax

GoodSearch for the Pewaukee Public Library.

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----- Original Message -----
From: Mary Buck <MBuck at crrl.org>
Date: Tuesday, April 1, 2008 12:33 pm
Subject: [Publib] re: Innovation in Iowa
To: "'publib at webjunction.org'" <publib at webjunction.org>


> Thanks for the laugh!  
>  
>   
>  
>  And on a more serious note, may I offer this link:
>  
>  'Top 5 reasons why "The Customer Is Always Right" is wrong':
>  http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-
>  in-bad-customer-service/
>  <http://positivesharing.com/2006/07/why-the-customer-is-always-right-results
>  -in-bad-customer-service/> 
>  
>   
>  
>   
>  
>  Mary M. Buck, MLS
>  
>  Head of Adult Reference
>  
>  John M. Porter Memorial Library
>  
>  Central Rappahannock Regional Library
>  
>  Stafford, Virginia
>  
>  mbuck at crrl.org
>  
>   
>  
>  
> _______________________________________________
>  Publib mailing list
>  Publib at webjunction.org
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>