[Publib] re: Innovation in Iowa

[Mary Buck]

Thanks for the laugh!  

 

And on a more serious note, may I offer this link:

'Top 5 reasons why "The Customer Is Always Right" is wrong':
http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-
in-bad-customer-service/
<http://positivesharing.com/2006/07/why-the-customer-is-always-right-results
-in-bad-customer-service/> 

 

 

Mary M. Buck, MLS

Head of Adult Reference

John M. Porter Memorial Library

Central Rappahannock Regional Library

Stafford, Virginia

mbuck at crrl.org

 

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