[Publib] Misinformation in Chicago Tribune Article??

[Robert L. Balliot]

Greetings,

 

Very quick research using all of the words 'library chat public"

 

yields:  http://tinyurl.com/yw5f9x

 

with 9,210,000 entries.  It appears that the count is off.

 

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Robert L. Balliot

1-401-441-5763

Skype: RBalliot

Bristol, Rhode Island

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From: publib-bounces at webjunction.org [mailto:publib-bounces at webjunction.org]
On Behalf Of Ben Schapiro
Sent: Friday, September 14, 2007 12:14 PM
To: Abigail Goben
Cc: publib at webjunction.org
Subject: Re: [Publib] Misinformation in Chicago Tribune Article??

 

Abigail,

 

Morton Grove has just (today) approved testing of chat reference with
patrons. We are using Meebo as an aggregator to not lock out someone because
they use a different chat service that the library might choose. The whole
process looks pretty straight forward technologically with the biggest
concerns being staff acceptance and patron awareness. No surprises there.

 

The article's numbers sound low, but not having researched it myself I can't
say they are wrong.

 

Ben

 

 

Benjamin H. Schapiro

Director

Morton Grove Public Library

6140 Lincoln Avenue

Morton Grove, IL 60053

Main: 847-965-4220

FAX: 847-965-4234

bschapiro at webrary.org

http://www.webrary.org

 

To ensure compliance of with the Open Meetings Act, members of the Morton
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Opinions expressed are those of the author and do not necessarily reflect
official Library policy.

 

 

 





 

On Sep 14, 2007, at 10:23 AM, Abigail Goben wrote:





There's a great article on reference
<http://www.chicagotribune.com/news/local/northshore/chi-hiplibraries_13sep1
3,1,3985442.story?ctrack=1&cset=true>  and IM in the Chicago Tribune but
there's a quote that bothers me. 

"Nationwide, about 140 libraries offer instant-messaging reference, the vast
majority at universities, according to libsuccess.org, a library information
Web site. Of the 37 public libraries using the service, 15 are in Illinois
and mostly in the Chicago area." 

Am I wrong in thinking that more than 37 public libraries in the nation
offer IM reference? And is anyone experimenting with reference via text
message (which just seems bizarre to me)?

Happy Friday!
-- 
Abigail Goben, MLS
abigailgoben at gmail.com 

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