[Publib] Re: Self Check out promotion

[Andy Barnett]

One thing to note is that WalMart and other 
retail outlets staff their self-checks. In most 
cases, that person is overseeing four units and 
busy with other tasks, but keeping their eyes on 
the self-check. In our experience, it is vital to 
have staff at hand near the self-checks. 95% of 
people will have no problem, but that 5% (expired 
cards, address checks, fines, etc) should expect that help will be at hand.

At 10:00 AM 11/3/2007, you wrote:
>I was in Wal-Mart one night and of course in a 
>hurry
 so I decided to take my two items to a 
>self check-out. There was a gentlemen in front 
>of me who seemed confident in his checking out. 
>Then suddenly the computer gives him a problem 
>and he has to call for help. The woman comes 
>over and nicely assists him. As she is finishing 
>up he says to her “You all need to have someone 
>over here all the time to help with these 
>things!” To which the worker responds “Sir, we 
>don’t because this is a self check-out.”  I had 
>to bite my tongue to keep from laughing until the gentleman stalked away.


Andy Barnett, Asst. Director            McMillan Memorial Library
490 East Grand Ave. Wisconsin Rapids, WI  54494
                 www.mcmillanlibrary.org
Our lives begin to end the day we become silent 
about things that matter.  -  Martin Luther King, Jr.