[Publib] sticky fingers responses

[Mary Donley]

Marla or Dan, 

Who said "I refuse to have a battle of wits with
an unarmed person"?

Thanks,

Mary

--- Marla <mwilckens at mtlib.org> wrote:

> I see I missed Dan C. in my original thank you, so
> thanks to you, too, Dan.
> 
> I had several requests for the suggestions, so am
> going to just cut to the chase
>  and copied the responses.  They appear below my
> signature.
> You can glean what you want from them.
> 
> Personally, I liked the "Godzilla approach" the
> best.
> 
> Thanks again,
> Marla/Acquisitions
> Great Falls Public Library
> 301 2nd Ave N
> Great Falls MT  59401-2593
> mwilckens at mtlib.org
> 
> 
> 
> >From T. Pierce:
> 
> We check the materials on the way out, as well as
> when
> they come back.  That way, we can note any damage. 
> We
> charge for cleaning/replacement of barcodes, etc, or
> if it is water damage etc we ask the customer to
> replace the item...
> _________________________________
> 
> >From Ardis Francoeur:
> 
> We had one display with "Godzilla at the library";
> we used Godzilla
> models that one of our staff collected and our more
> spectacularly
> damaged books.  Godzilla in the tub with the wet
> book, Godzilla cooking
> with the book covered in chocolate and olive oil,
> etc.
> ___________________________________
> 
> >From Mary Linse:
> 
> I did another one for children about being kind to
> your books: I'd
> display the book, and then write something funny
> about the damage.  Poor
> "Arthur Gets The Chicken Pox" went through the
> wringer (all four copies
> of that title, in fact).  
> 
> Everybody stopped and looked, laughed, and  promised
> to be better.
> 
> I can't really say whether it did any good with the
> public, but we
> have used a display to show damaged items and handed
> out 'take care'
> bookmarks.  We tried to keep the tone light and not
> too preachy.
> Staff doing discharge may even catch a few more if
> they are watching
> for the worst offenders for a display
> ______________________________________
> 
> >From Jon Ferrier:
> 
> At our library we charged patrons the full
> replacement cost of the item,
> if we couldn't clean/repair it.    This shocked many
> of them, as well as
> angered them.  But their individual anger could not
> compare to mine at
> their total lack of concern for PUBLIC materials .We
> also charge $2 per
> damage page and if there are more than $10 worth of
> damage pages, again,
> we charge the entire replacement cost of the item. 
> We would make them a
> deal--if they could find a new, in good condition
> replacement copy, we
> would swap them for it. THAT seemed to work the best
> of all because they
> would rather have the nice clean copy than the
> ruined one that they had
> brought back to us, but that wasn't the deal.  :)
> _______________________________________________
> 
> >From Dan Cawley:
> 
> our cataloger has a strange fetish for masticated,
> sand damaged, and
> generally mis-handled books.  we put these
> monstrosities on bookends for
> full public display.  while one or two patrons were
> outraged, most
> everyone else thought it was funny.  they totally
> missed the point of the
> display.
> 
> 
> ^^^^^^^^^^^^^^^^^^^^^^
> I refuse to have a battle of wits with an unarmed
> person.
> ^^^^^^^^^^^^^^^^^^^^^^
> 
> _______________________________________________
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> http://lists.webjunction.org/mailman/listinfo/publib
> 



 
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