[Publib] OCLC Direct Request ILL

[Scott Zimmer]

I don't use it currently, but did so extensively in my last job.  It was a
huge timesaver -- instead of processing 150 request by hand every few days,
I only had to look at 3 or 4 per week.

I also forced users to enter an email address when submitting the request
(OCLC allows you to define what personal info fields are required), so that
when I went through our folder of rejected requests in oclc, all I had to do
to notify the patron was copy/paste their email into a message template.

So, to answer your question, yes.  :-)

-- 
Scott Zimmer, Director
Le Mars Public Library
46 1st St SW
Le Mars, IA 51031
Phone: 712-546-5004
Fax: 712-546-5797

On 5/4/07, Alan Hale <ahale at roanokecountyva.gov> wrote:
>
> Hi,
>
>      Is there anyone one there who uses OCLC Direct Request for
> ILL's?  This is the system where patrons can enter their own requests
> directly without going through a librarian.  I am interesting in learning
> how well the system works.
>      Does it save you time?  Do patrons request a lot of items that your
> library already owns?   Do you get a lot more requests?  I know that you can
> have the requests sent to a review file so that staff can review them and
> then send them.  Do you use the review file or do you let patrons send their
> requests directly?
>
> Thanks,
> Alan
>
> Alan D. Hale
> Assistant Reference Librarian
> Roanoke County Public Library
> 3131 Electric Road
> Roanoke, VA 24018
> ahale at roanokecountyva.gov
>
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