[Publib] Reference Question

[Kathleen McCorkle]

Well at one seminar I attended Vicki suggested raising one leg up as though taking a step and just hold it there.  In reality they think you are weird and leave.  Who wants to mess with a crazy lady!
Its Friday, right?

Kathleen McCorkle
Sedan Public Library
115 N. Chautauqua
Sedan, KS  67361
620 725 3405
sedanlib at terraworld.net  
  ----- Original Message ----- 
  From: Mary Kowal 
  To: publib at webjunction.org 
  Sent: Friday, March 02, 2007 8:15 AM
  Subject: [Publib] Reference Question


  I am a library student and I would like to ask the group a question. When you are faced with a patron who is asks a reference question but during the interview the patron begins to ask for advice how do you handle it? Especially when the patron becomes increasingly angry because they seem to feel as though you can help them but you will not.

  I was wondering if anyone had a method to diffuse situations such as these.


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