Bandwidth study was [Publib] RE: customer service

[Bates, Chris]

The study Karen references in the discussion about "paying" for computer
use is also available at
http://www.ii.fsu.edu/announcements/e-gov2006/assessing_bandwidth.pdf.

Cheers-
Chris Bates, 
Senior Library Manager 
Public Library of Charlotte and Mecklenburg County
6000 Conference Dr.
Charlotte, NC 28212
704-563-5974

PLCMC... Expanding minds. Empowering individuals. Enriching our
community.
http:/www.plcmc.org




-----Original Message-----
From: publib-bounces at webjunction.org
[mailto:publib-bounces at webjunction.org] On Behalf Of K.G. Schneider
Sent: Wednesday, July 11, 2007 2:08 PM
To: publib at webjunction.org
Subject: RE: [Publib] RE: customer service

>>>
The March 2007 issue of ITAL (Information Technology and Libraries) has
an article by John Bertot and Charles McClure, "Assessing Sufficiency
and Quality of Bandwidth for Public Libraries," reporting that "nearly
half of public libraries indicate that their connection speeds are
insufficient to meet patron demands some or all of the time." 

It would be nice to give everyone who walked in the same level of
service, but realistically, that's not always (maybe not even
frequently) possible.

Karen G. Schneider
kgs at freerangelibrarian.com 


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