[Publib] Documentation and Dictators

[Judith Turner]

IMHO, it's good practice to treat ALL COWORKERS as valued colleagues and respect their contributions to the organization.  I do not think that certain job categories require special treatment or deference.  
   
  I'm not sure what assumptions the following comment was based on but K.G. Schneider  posted it in response to my message about problems with documentation and with getting IT help.  In order to communicate with IT's "Help Desk"  at my workplace, we were required to use an online work order software program IT purchased to expedite things.  To be quite blunt, this tended to make it hard to be nice or nasty, let alone professional or unprofessional towards the IT staff.
   
  Judy Turner
  Whitefish Bay, WI 
   
   
   
  "K.G. Schneider" <kgs at bluehighways.com> wrote:
  

* Note that oddly enough, treating IT staff as professionals and respecting
their contributions to the institution, the demands on their time, and even
their cultural approach to doing things often yields a better level of
service for you individually. Can't imagine why that would be, and yet I
have seen it with mine own two eyes. 

K.G. Schneider
kgs at freerangelibrarian.com 

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