[Publib] Library 2.0?!

[K.G. Schneider]

All too often those who purchase the Next Big Technological Thing forget
about the end users and that carbon-based interface who has to explain it to
them. ...

...

I'm in a slightly devilish mood, and it's almost Friday! So I'm going to
turn the tables on Kathleen's comment.

Assuming that you at least get a heads-up that it's imminent, is it really
so difficult for us to figure out something like "wow, now the catalog can
give us recommendations!" Hello, masters in library science? 

Do we have to put out reams of documentation for stuff that is kind of,
well, obvious? Could we close the deal with a five-minute YouTube video?
("This is your library. This is your library on Librarything.")

I'm all for good documentation... if people actually used it, that would be
even cooler. Did I ever tell the PUBLIB folks about an experience at a
Former Place Of Work learning through usability testing that just about
nobody reads documentation? 

Also, I fully understand how it can be working somewhere that new technology
is constantly dumped on you without warning. But exactly how many
innovations are being dumped on the typical public library in an average
workweek? Is it so dizzying, really?

Karen G. Schneider