[Publib] Library staff safety/security

[ACanty at EPL.CA]

Hi all,

My two-floor branch has the circ desk on the main floor and the
reference desk on the lower floor. The majority of staff members working
after 5 p.m. are on the main floor, with only a couple downstairs. We
have a catch phrase that alerts others on staff when there is a problem
or potential problem at one of our service desks: all staff know that,
if they get a call from a colleague who uses the phrase, the colleague
is asking for backup/assistance/security. (Used at our main branch, it
means "I need a security guard, NOW.")

The phrase is "I have a package/parcel for you," as in, "Hi, it's Mary
at the reference desk; I have a package for you down here." Sounds
innocent to the customer, conceivably could be used during/following a
customer tirade ("Please excuse me for just a moment; I have to make
this call..."), and lets others know there's a situation going on.

For the record, we also have a silent alarm panic button at the
reference desk that connects directly to City security services.

Cheers,

Adrienne

Adrienne Brown Canty, BA, MLIS
Representative Project Owner, RFID
Edmonton Public Library
3rd Floor, 7 Sir Winston Churchill Square
Edmonton, AB  T5J 2V4
Voice: (780) 496-7067
Fax: (780) 496-1864
acanty at epl.ca
www.epl.ca 


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