[Publib] (rewarding) everyday reference questions

[Dove]

>> I would love to hear about rewarding questions you answer. For 
>> example today I helped a desperate student whose textbook was lost in 
>> a flood. She needed three essays from her text and I was able, with 
>> some effort, to find all three in books here in the library.
>
Last week a fellow whose computer was down was desperately searching for 
the actual filming location--address, name of house, something--for the 
scene in "The Green Mile" where the 2 little girls are killed. I was 
unable to answer the question directly, but I was able to give him the 
phone number of the official Tennessee state film commission. He 
actually sent me a thank-you card. Never got one from a patron before.

Kim Engle
West Asheville Library
Asheville NC