[Publib] Re: Everyday Reference Questions

[Meghan Miller Brawley]

At my FPOW, we used a signal -- either a behind the back hand signal or an
ear-pull or something like that -- in order to get "rescued" from a patron
when we were out in the stacks. a coworker at the desk would page (usually
we knew who the chatty patrons were and would keep an eye on the coworker if
we saw her/him cornered by one of the PAC terminals or out on the floor).
-Meghan Brawley
MIS student

On 1/25/07, Hopkins County - Madisonville Public Library <library at vci.net>
wrote:
>
> Ahhh - the 'rescue method'!
>
> For those staff who get 'trapped', we have a system whereby another staff
> member calls the extension of the 'trapped' one, & fake a need to leave
> the
> desk for an important matter! We also have a network popup system on all
> of
> our administration computers, where we can instant message another
> terminal
> for help. I have been in the exact same situation, & these tools have been
> not necessarily life savers, but 'sanity savers'!
>
> Terry Caudle
> Hopkins County - Madisonville Public Library
> library at vci.net
> www.publiclibrary.org
>
>
> -----Original Message-----
> From: publib-bounces at webjunction.org [mailto:
> publib-bounces at webjunction.org]
> On Behalf Of Qing Shen
> Sent: Thursday, January 25, 2007 6:30 PM
> To: publib at webjunction.org
> Subject: Re: [Publib] Re: Everyday Reference Questions
>
>
> I have a question: what do you do when you someone comes just to chat
> with you? We have movie series here and the last movie ends during my
> shift. Many a time some people felt the urge to discuss the movie with
> me... How do you imply to them you need to be available for other
> people with questions? And I certainly don't want them to think I'm
> rude...
>
>
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>
>


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